We do accept payment upon pick up of our product at the depot via credit, debit, cash or cheque.
Delivery orders can be paid over the phone by credit, in person at the depot, upon online order by debit, credit, or PayPal, or upon delivery with our wireless debit terminal by credit, or debit only (cash and cheque not accepted at delivery location).
Returns and Exchanges Policy
Returns and exchanges are not accepted, all sales are final after delivery.
24 hours notice is required for all cancellations. Cancellations made with less than 24 hours notice may be subject to a cancellation fee of $35.00 CAD plus tax.
We understand that special unavoidable circumstances may cause you to cancel within 24 hours. Fees in this instance may be waived but only with management approval.
If you cancelled your purchase with 24 hours notice, you will receive a full refund. Please retain the receipt.
In store refunds are applied by the same method of payment as purchase.
Online refunds are performed through PayPal, and their standard refund policies apply.
Deliveries are made within the city limits of Kingston, Ontario, and are subject to an additional charge, depending on the delivery zone. These charges are subject to change without notice. If it is found that a delivery destination is outside of the zone selected, the standard flat fee for that zone will be applied.
For delivery, we require a destination, client instructions for unloading product (the location on property), preference of time of day (if any), and contact number. We do not require anyone to be home as long as the instructions are clear/specific and payment for product has already been made. Deliveries will only be unloaded on site upon payment completion.
If you are not familiar with the product you are ordering it is recommended that you be present for delivery to approve the product before it is unloaded.
** All depot product prices and delivery or cancellation fees are subject to change without notice.
Personal Identification Information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities such as online purchase.
Non-Personal Identification Information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web Browser Cookies
How we use Collected Information
Drake’s Landscaping may collect and use Users personal information for the following purposes:
- To run and operate our Site
We may need your information display content on the Site correctly.
- To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.
How we Protect your Information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. We use and redirect to PayPal Secure Checkout so your payment information is protected.
Sharing your Personal Information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Your Acceptance of these Terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
This document was last updated on July 20, 2016.